Privacy Policy

NXS Home Maintenance (“we”, “us”, “our”) is operated by NXS Agency Pty Ltd (ABN 75 688 878 060). We provide window cleaning, gutter cleaning, solar panel cleaning and home maintenance services across Perth, Western Australia.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quote, refer a friend, or use our services.

We collect information you provide directly to us through our forms, including:

• First and last name
• Phone number and SMS contact details
• Email address (where provided)
• Property address and suburb
• Details about the services you are interested in (e.g. home height, roof type, gutter/solar/window cleaning)
• Any additional notes or messages you choose to share with us
• Referral details (your friend’s name and contact details) when you use our “Refer a Friend” page

We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, device information, pages visited and referring URLs. This is collected through cookies and similar technologies, including the Meta (Facebook) Pixel.

We use the information we collect to:

• Provide quotes and respond to your enquiries
• Schedule and deliver our cleaning and maintenance services
• Communicate with you about your booking, including SMS reminders
• Process referrals and any associated rewards or discounts
• Improve our website, services and customer experience
• Send you marketing or promotional communications where you have consented (you can opt out at any time)
• Comply with our legal and regulatory obligations

We use the Meta (Facebook) Pixel and Meta’s Conversions API (CAPI) to measure the effectiveness of our advertising and to show you more relevant ads. These tools may collect information such as your IP address, browser details and the actions you take on our site (for example, submitting a quote request).

When you submit a lead form, we share hashed (de-identified) data such as your email and phone number with Meta for attribution purposes, using a shared event ID so that browser and server events can be de-duplicated. This helps us understand which ads lead to enquiries while limiting the personal data sent.

For more information on how Meta uses this data, please review Meta’s privacy policy and cookie policy at facebook.com/privacy/policy.

We use trusted third-party services to operate our business. These may include:

• LeadConnector / GoHighLevel — for CRM, lead capture, SMS and email communications
• Meta (Facebook) — for advertising measurement via the Pixel and Conversions API
• Google — for maps, analytics and search services

Where these providers process your personal information, they do so under their own privacy policies and as our processors in accordance with applicable law. We only share the information necessary to provide the relevant service.

Your information is stored securely with our CRM and hosting providers. We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, respond to your enquiries, and comply with our legal and tax obligations. Where information is no longer required, we will delete or de-identify it in accordance with applicable law.

We do not sell your personal information. We may share your information with our service providers (as listed above), where required by law, or in connection with a sale, merger or restructure of our business. We only share what is necessary for the relevant purpose.

You have the right to access, correct or request deletion of your personal information, and to opt out of marketing communications at any time. You can also manage cookies through your browser settings. To exercise any of these rights, contact us using the details below.

Our website uses cookies and similar technologies to operate and improve the site and to support our advertising measurement. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• NXS Home Maintenance, operated by NXS Agency Pty Ltd
• ABN 75 688 878 060
• Serving Perth, Western Australia
• Phone: 0468 162 397
• Email: info@nxs-agency.com.au